iShop Delivery - Shopping Concierge and Delivery Service

iShop Delivery - FAQ

Frequently Asked Questions

Please email us at:  with your Postal Town & Country and we will send you a copy of our latest freight and handling rates.

We do ask all our customers to register as a customer 'before' using our services.

This minimises any chance of loss or error when processing and sending your parcels.

It also allows you to be kept informed of your parcels current status. Upon registration you are sent an email with examples of how to address your parcels.

This will ensure that all your orders make it to our warehouses. It also ensures we follow USA regulations for handling our customers post.
To set up an account, all you need to do is register online


Or you can email us at:

Or call us or our representative in your Country and we can assist you, or even sign you up while you are on the phone.
If the supplier or store is based in the UK, use your UK iShop address.

If based in the USA, use the USA iShop address and finally if based in South Africa, use your South African iShop address.

If you order from a USA store and have your parcels delivered to the UK address or vice versa, it is likely that UK or USA customs will charge you additional Import duty.

It will also cause a delay in transit time to receiving your parcel.
There are several reasons why we open your parcels:

Airline Security. We need to ensure what we are sending is safe to travel by air. This is the most important reason why your parcel is opened and inspected.

We need to inform you of what we have received and the only way to do that is to see what is inside your parcel.

We open and log the description in your account, so you know what has arrived.

Customs require a detailed list, with description and value of goods being exported and imported in countries.
Depending on where you reside, may make a difference in transit time.

In Zambia for example, we have at least 4 shipments a week, so delivery can be quite swift after receipt at our warehouse, approximately 3 - 7 days.

However, for destinations where we do not have such a regular service, we usually send once a week, so transit time can be anything from 5 - 10 days, depending on when we receive your parcel and when the next shipment departs.

We do look at increasing shipment frequency where demand enables us to do so.

There are some items that may take slightly longer. These are items that may be considered hazardous by the airlines, for example, items containing Lithium ION batteries, Liquids, Perfumes. However we do aim to also send these once a week.

Large items, or items that weigh over 30 kilos cannot be sent on our regular service and may have to be sent by standard airfreight on pallets.

Please contact us and provide us to with your weights and dimensions for larger items, and we will be able to give you an estimated transit time.
You can track your parcels when registered as a customer.

You can log into your account and see what has been received and where it currently is.

You can also track by the iShop Airwaybill number, or the by the local delivery reference number, either by logging into your account, or going to the 'Tracking' page on our web site.
There could be a number of reasons why your parcel is not appearing in your account. Mostly this is due to us not having received your parcel from the supplier yet. If you contact the supplier, or check your account online with them, you will be able to check the local delivery status.

If you have confirmed your parcel has been delivered to us, please allow 24 - 48 hours for the parcel to be registered against your account. If by then you still have not received confirmation of receipt from us, then please contact us by email with the local delivery agents tracking number, and your customer number. We will locate the parcel and get back to you with our findings as soon as possible.
There is no maximum size or weight as we are able to cater for your needs.

However, the size and weight will define what service we will be able to send your goods on.

Our fastest service is our own courier service. The maximum weight is 30 kilos per box, and must be able to be lifted and carried by one person.

Any parcels bigger than this may have to be sent on pallets by standard airfreight.

If you have any items of irregular size and weight, please do not hesitate to contact us and we will discuss all options and costs with you to have these items delivered to you as soon as possible.
We allow our customers to pay at origin or destination.

You can pay us in the UK by:

Credit or Debit Card

If you are paying the local agent upon collection, you can pay by:

Local Bank transfer, or deposit Cash, or by Credit or Debit Card,
or via PayPal (Some agents / countries may not accept PayPal payments)

Please contact us and let us know where you are, and we will send you a payment options form for your country, with bank details and PayPal links.
If you are new to online shopping and need some help with your purchases, then this is the service for you.

We can help source items, spare parts or specific products and ensure you get what you want.

If you do not have access to a credit or debit card, we can make the purchase on your behalf.

If you would prefer to know exactly how much you are going to pay for your shopping, we can provide you with an all inclusive quotation prior to purchase, including freight and even customs duties.

Send your shopping list to us and we will reply with a quotation to purchase the items on your behalf and send them to you.

Please go to the Assisted Purchasing Link on our web site.

Or click here:

Or you can call or email us to discuss your order...