Retailers Sending Goods to iShop?
Are you a seller of goods and are sending something to one of our hub addresses?
– Is your customer claiming the parcel has not been delivered?
if you answered YES to any of the above questions the below information is for you!
Help us protect you – at iShop we want to look after both seller and the buyers interests.
iShop Worldwide Limited is a freight forwarding company, based in Burgess Hill, West Sussex, UK.
With other freight forwarding Hubs worldwide based in the UK, USA and China.
How Does It Work?
- Our clients can shop online and can use our hub addresses as their delivery addresses to receive their goods to be sent to their country of destination.
- Once the items are received in one of our hubs, they are processed using tracking software and shipped to our customers worldwide.
- If you have sent an item, but your customer has not yet received notification on their iShop Customer Account, it is possible that we have not registered it as yet, this process may take up to 72 hours.
We require that all parcels are to be addressed with a specific Customer ID included within the address details. (Usually 2 letters followed by 5 or 6 numbers)
Please ensure that the parcel is addressed correctly as per the buyer’s instructions to avoid any delay in registering.
This is essential to identify the recipient and destination country.
- All parcels received into our hubs are opened and contents checked for tracking and security purposes to comply with airline regulations’, it also allows us to identify the contents of the parcel/s.
- Our customers are notified if we receive items that have been damaged in transit to our hub, leaking or not suitable for shipping for any reason.
- Please note we add a detailed description of the contents of the parcel. These details are recorded and visible to the customer. If there is any discrepancy, this needs to be resolved between the buyer and the seller.
- iShop records the courier tracking number that the parcel was received against so we can always confirm receipt.
- At iShop Worldwide we take fraudulent activity seriously and we will work with the buyer and seller to ensure both parties are protected.
If you are concerned, please contact us as soon as possible: uk@ishop-worldwide.com
FOUR Golden Rules to prevent fraud and scams:
- Do not agree to send any items to your customer before receiving payment. Please note Paypal and other payment providers process the payments immediately. Please ensure funds are in your account before sending.
- Be suspicious if you are asked to ship the goods immediately with promises to receive payment at a later date.
- Check that you are receiving emails from a genuine email address. Always better to check!
- Don’t be embarrassed about reporting a scam. Because the scammers are cunning and clever, there’s no shame in being deceived. By reporting it, you’ll make It more difficult for them to deceive others.
And remember – report the scam and get help by contacting us at: uk@ishop-worldwide.com
Having said all of that, we are pleased to confirm scams and fraud have been a rare occurrence. iShop shipped over 140 thousand parcels in 2021 and we experienced only 5 issues of attempted fraud where we helped the seller prove the parcel was delivered to us.